Every client is charged immediately after the session ends. In the event the process fails, the associated account is continually charged by an automatic charging mechanism, which effectively collects 98.5% of non-fraudulent session fees.

It is important to note that no system is 100% bullet proof. Some criminals deposit money with online service providers using stolen credit cards. In this scenario, even if the money is deposited on the account, the card will be reported as stolen and the money will be refunded to the credit card.

On a daily basis, our billing and fraud department review client accounts to ensure the integrity of the accounts on the platform. By corroborating the results of a variety of indicators, they are able to map out any account which poses a risk and take relevant action. These actions can include verifying the client’s identity, or blocking the account so they can’t start any more sessions.

When we are unable to retrieve session fees, our billing or fraud department takes action based on the specific circumstances of non-payment. See below for more detailed explanation.

1. Opening New Accounts while In Debt:
If the client has debt, our fraud department determines whether or not to block the client. When the account is blocked, the client will not be able to open additional accounts or start any online sessions. S/He is only allowed to have email sessions.

2. Issuing a Chargeback:
When a client charges back, our billing department -

1. blocks the client from having any more sessions
2. submits a rebuttal against the chargeback

A rebuttal compiles all the evidence we have about the client’s use of our services. Chargebacks represents a significant risk to our business, and should never be encouraged. Credit companies set a strict ratio for chargebacks per transaction, transgressing this ratio can lead processors to disallow the platform from using their service. Therefore, it is both in the advisor community and Kasamba’s interest to avoid chargebacks as much as possible. However, the platform still actively covers your chargebacks. Every time we cover a chargeback you will see “Chargeback covering by site” as a line item in your “My Earnings”.

3. Fraudulent Clients:
We proactively remove fraudulent clients from our platform (see: Ongoing Review of Client Accounts). However, there are rare times when fraud may occur. In this event, we receive notification from the credit card company that there are fraudulent transactions and are forced to apply an emergency measure, which is to refund the transaction to the credit card. This is a last resort to avoid risk and damaging our reputation with payment processors.

In this case, in your “My Earnings” page you see the reason for the cancelled is “Refund by Kasamba billing team”.