Demonstrate Value
The first step to keeping your clients is providing value. This starts from the first session. If you are looking for ideas to start your first session with a client on the right track, check the article “Best Practices: New Clients.”
Build and nurture your relationships:
To make sure the client is moving in the right direction on his or her spiritual journey, it is important to maintain a stable, ongoing connection. A great way to build a strong relationships is to expand the relationship outside of the chat suite by connecting with the clients at various stages of your relationship. Check out the following article for some great examples.
Provide the big conclusion:
If the client missed out on a key piece of information, or left before a big conclusion, you should follow up with a short message. This demonstrates your professionalism and sensitivity as a reader.
Focus on building the relationship:
If you discussed love and relationships, send your client an article on the subject for more information. (If it’s an article you wrote even better!) Giving clients articles, books, or quotes, provides added value and demonstrates your expertise and experience.
Be positive and understanding:
Clients turn to you in a moment of crisis in their process of self-discovery and should be addressed politely and courteously in a timely fashion. Often times you are there last hope. These feelings can cause anybody to be angry, confused, or sad. Don’t take it personally. It’s your job to be the ray of light!
The spiritual path is a two way street:
The client is taking a leap of faith by inviting you to advise them on their spiritual journey. It is important that they feel in trusted hands. A great way to establish trust is to share a bit of yourself with your clients. Try sharing your personal journey, or your experiences.
The first step to keeping your clients is providing value. This starts from the first session. If you are looking for ideas to start your first session with a client on the right track, check the article “Best Practices: New Clients.”
Build and nurture your relationships:
To make sure the client is moving in the right direction on his or her spiritual journey, it is important to maintain a stable, ongoing connection. A great way to build a strong relationships is to expand the relationship outside of the chat suite by connecting with the clients at various stages of your relationship. Check out the following article for some great examples.
Provide the big conclusion:
If the client missed out on a key piece of information, or left before a big conclusion, you should follow up with a short message. This demonstrates your professionalism and sensitivity as a reader.
Focus on building the relationship:
If you discussed love and relationships, send your client an article on the subject for more information. (If it’s an article you wrote even better!) Giving clients articles, books, or quotes, provides added value and demonstrates your expertise and experience.
Be positive and understanding:
Clients turn to you in a moment of crisis in their process of self-discovery and should be addressed politely and courteously in a timely fashion. Often times you are there last hope. These feelings can cause anybody to be angry, confused, or sad. Don’t take it personally. It’s your job to be the ray of light!
The spiritual path is a two way street:
The client is taking a leap of faith by inviting you to advise them on their spiritual journey. It is important that they feel in trusted hands. A great way to establish trust is to share a bit of yourself with your clients. Try sharing your personal journey, or your experiences.
