Our Best Psychic Match Guarantee is your first key. When you create a positive experience and a meaningful connection, your potential client will take a leap of faith and start a paid session.
Our best-performing psychic advisors have mastered the advantages the Best Psychic Match Guarantee provides, and they get more new clients and grow their client base each day.
So what is Kasamba’s Best Psychic Match Guarantee?
The time a client spends on our site is a significant indicator of the chemistry between you and them. Clients’ finding the right advisor is essential for their satisfaction. When clients find an advisor they trust, they will want to have more sessions.
A psychic reading is a very personal experience, so clients need to find their unique match with an advisor. Our Best Psychic Match Guarantee gives clients 3 free minutes with each new advisor, allowing clients to pick the best match for them before they start a paid session.
Our guarantee applies to each first chat session with any new advisor. For phone sessions, policy applies only to the first phone session through the platform.
Why is this policy great for advisors?
Here’s the nitty-gritty of our Best Psychic Match Guarantee – what the policy means for clients and what it means for you.
More Clients
Our Best Match Guarantee has proven to be very successful in bringing more clients to the site, which means you get more clients as a direct result.
An Opportunity to create that Best Match
The Best Psychic Match Guarantee lowers the client’s hesitation about trying something new, increasing the chance of a session. It creates openness and willingness to proceed on the client’s end, and gives you the opportunity to understand the reason the client has reached out to you and to show your ability to help.
The first 3 minutes is your opportunity build trust, give a sneak peek of what clients can expect in a session with you, and give hope for the future. Demonstrate to the client why they should hire you for a full reading.
Seamless Client Journey
The Best Psychic Match Guarantee is an important step in the client’s introduction to Kasamba. Negating the guarantee creates a bad experience. Also, on mobile, clients don’t have the option to proactively hire. When 3 free minutes end, hiring takes place automatically.
Most clients try different advisors on our platform; it’s very important that the 3 free minutes not be interrupted by asking the client to click ‘hire.’ This contradicts company policy and it creates a negative experience for the client.
Core Value Proposition
More and more new clients come to our site because they trust that client satisfaction comes first. The Best Psychic Match Guarantee is our promise to ensure that. We expect this to be a core value of your service as well.
Satisfied Customers
Giving users the opportunity to choose the right advisor at no risk is a competitive advantage we have, as it is higher than industry standard. Nobody else ensures customer satisfaction by allowing clients to find the best psychic match. We are the only platform that offers 3 free minutes for each chat session that is with a new advisor.
Best practices to meet client expectations and build long-term relationships based on trust
Take the time to make sure the client feels welcomed. Reassure them with your positive energy.
Give clients an explanation of how the chat will progress. Let clients know they play an active role.
Now is the time to get all the information you need for the reading – names, dates of birth, and anything else.
Ask the client what they are seeking. Feel free to ask for clarification if the question is unclear.
Make sure the client is engaged by asking them if they want clarification, if they understand, and if what you are saying sounds “right”.
How to comply with the policy to maintain your ranking on the platform
Tips given by our top-performing advisors, i.e. the thou-shalt-not list.
It may seem as if the advisor doesn’t have the experience to engage the client. It also contradicts policy.
Answering the client once every minute may causes lack of trust and reassurance with the client. It also interrupts the flow and energy of the session which may lead to a bad experience for the client.
Be sure to keep clients on the line with interaction. The best psychic match exists so you can have the opportunity to engage the client. Embrace this opportunity to the fullest.
Hanging up on a client creates a bad experience and is poor customer service.
Customer Service excellence is a core value at Kasamba. To continue to advise on our platform, please be sure to comply.
