Satisfaction Guaranteed
By: Kasamba Team
How We Ensure Your Satisfaction
When starting a reading
We realize that choosing the right advisor is important for your satisfaction. Our Best Match Guarantee gives you 3 free minutes with 3 new advisors, allowing you to pick the best match for you before you start a paid reading. Our guarantee applies to your first chat reading with 3 new advisor and to your first phone reading only.For further information, please don't hesitate to contact us.
After your reading
Kasamba doesn't guarantee the accuracy of our advisor's predictions or their advice. As such, we do not offer refunds, if your advisor has provided you with service.
With our live chat and phone readings you are in complete control of your session and can disconnect at any time, if you feel your advisor isn't connected to you. Kasamba offers you a choice of many talented advisors - we are sure you'll find the advisor that fits you best!
That said, if you've experienced any technical or quality issues during your session - reach out to our customer support team.
Please note that if a session is cancelled, you will no longer be able to access its transcript or recording.
